Service Fee: All Guarantees are subject to ViaVan’s 15% Flex Service Fee.
Pickup Requirements: You must complete the minimum number of pickups (i.e. passenger bookings) during the promotion period to qualify. A pickup is considered “completed” if you confirm your availability for the ride and successfully pick up the passenger. No-shows and cancellations do not count towards completed pickups.
Count of pickups includes both private and shared ride pickups:
- If a rider books for 2 passengers, this will count as a single pickup.
- If two riders book separately, this will count as two pickups.
Extra Pickups: If you do more than the minimum required number of pickups, you will keep the earnings you generate for these rides. We will consider these as part of your total earnings in the promotional period when calculating your ‘top-up’ payment.
Availability Confirmation Requirements: You must confirm your availability for at least 80% (or as otherwise stated) of the rides you are offered during the entire promotion period to qualify. Pickups of additional bookings that are assigned to you automatically during shared rides do not count towards your availability confirmation rate.
Unauthorised and fraudulent behaviour: Offer is valid only for the date and time period specified in the message received and is reserved to active Driver Partners who are in good standing with ViaVan at all times from the receipt of this message up to and including the time of payment. Should ViaVan identify that rides are not completed as requested, including any attempts of system abuse, fraudulent or unauthorised behaviour (including the choice of artificially long routes), the Driver Partner will automatically and in all respects be disqualified from this promotion. Confirming your availability for a ride and not proceeding to the pick-up point, or not picking up the passenger(s) (other than in the case of a no-show or cancellation by the passenger(s)), or picking up the passenger(s) but not dropping them off at the requested destination, will disqualify you from this offer.