You asked, we listened.
What happens if rider cancels or is a no show?
Not to worry, you’ll be paid at least the standard £4.25 cancellation or no-show fee. If you earned a Pre-pickup Bonus, which is higher than the standard fee, you will receive the Pre-Pickup Bonus. Our standard cancellation and no-show policy apply to be eligible for payment: make sure you’re heading towards the pickup and are on time!
Am I eligible for Pre-pickup Bonus when I drive in Blue?
At this time, Pre-pickup Bonus is only available on Flex and Guaranteed Fare offers.
What happens if I cancel the ride or it’s automatically reassigned?
You won’t receive the Pre-pickup Bonus. To reduce the chance of ride reassignment, make sure to head towards your rider pickup point as soon as you confirm the offer.
Do Rocket Rates apply to Pre-pickup Bonus?
Not at this time.