How it works:

  • If you confirm availability for a ride in Flex mode, and your car is empty at the time of availability confirmation, we’ll pay you a bonus for the drive to your pickup at the rate of specified in your promo message.
  • You’ll receive the bonus if it takes you more than a certain minutes threshold to get to your rider. You will be paid for any additional time on top of that threshold until your rider is picked up. The minutes threshold will be specified in your promo message.
  • We’ll pay you for your time even if the rider cancels or does not show up.

Since we know that sometimes a rider is further away, we don’t want you to have idle time on the road!

Conditions for ViaVan’s Pay to Pick Up Promotion: This Promotion applies to trip proposals in Flex Mode when a Driver Partner does not already have other Riders on board. The Promotional Rate will be specified in the promo message. This Promotional Rate will be available for waiting times in excess of the minutes threshold specified in the message, starting from the time you confirm your availability for a ride, and ending at the time the rider is picked up, the rider cancels the ride, or you identify the rider as “no showed”. The Promotional rate is not available if you cancel the ride after confirming availability, or if the ride is canceled by us (including, for example, because of a loss of connection to our systems). The maximum payout time will be 45 minutes, with a maximum of 5 minutes of waiting time between pressing “I’m here”and identifying the rider as a “No Show.”

Eligibility: This Promotion is only valid only for the date(s) and time(s) specified in the message received. The Promotion is personal to the recipient and cannot be shared with, or transferred to, any other Driver Partners. Offer valid only for the date and time period in message received. This Promotion can be combined with other Promotions, and will not impact eligibility for other Promotional payouts. In the event trips are not provided as requested by a Driver Partner, including in the event of system abuse or unauthorised behaviour, the Driver Partner will automatically and in all respects forfeit his or her eligibility for this promotion. We reserve the right to withdraw this Promotion from any Driver Partner(s) at any time. We also reserve the right to withhold payment of the Promotional rate if we consider you to be in violation of these terms and conditions, or of any of the ViaVan policies.