If you believe you or your passenger is in danger, follow these steps: remain calm, ensure your vehicle is parked safely, and call emergency services at 999 immediately.
If you experience any non-emergency issues or concerns amongst multiple passengers in your vehicle, you can always contact Live Support – we’re here to help!
If your rider is disturbing a fellow rider, remind them of the Four Rules of ViaVan in a friendly manner: (1) be ready and waiting for pickups and dropoffs, (2) limit phone calls to emergencies or quick logistics, (3) do not eat or drink in the vehicle to help keep cars clean, and (4) be considerate of fellow riders and drivers. If you are uncomfortable sharing this yourself, but experience a disturbance on a ride, you can always contact Live Support and we can remind your passenger the Rules of ViaVan for their next trip.
💡Tip: Say a quick “hello” when a rider enters your car, it can help your riders feel safe and comfortable in your car!