Pickups at Airports and the Queuing System
The Queue
- With ViaVan’s queuing system we make sure ride offers are assigned to drivers who have been waiting the longest.
- To enter the queue, drive into the designated waiting area (details by airport below).
- As long as you are on shift and your ViaVan Driver app is on, you will keep your place in the queue.
- You will leave the queue only when you start a ride, go offline, or leave the airport.
- If a rider cancels or doesn’t show up, you will return to your original place in the queue and will be assigned a new ride as soon as possible.
- You can check your spot in the queue through the ViaVan Driver app.
You’ll need to update your app to version 7.0 to access to ViaVan’s queuing system.
Picking up riders
- Each airport and terminal has a designated pickup area for riders inside Short Stay Car Parks. When you confirm availability for a ride, you will see which car park the rider will be waiting at based on the terminal they chose.
- You will need to pay the parking fee upfront before leaving the car park. Bring cash or a credit card for this — ViaVan will reimburse your car park fees in your weekly pay.
- Call your riders to confirm exactly where they are using your app.
- Please follow signs to the designated pickup areas (specified below for each airport) to meet your rider. Make sure to follow the signs at the airport and not just your app as there may be limited connectivity near the terminals or inside car parks.
When you are approaching the waiting area
When you are in the queue
Drop offs at Airports
- Riders will request a ride to the airport of their choice, but they will not be able to specify the exact terminal in the app.
- Ask your rider which terminal they need to go to at the start of the journey. If you are using Waze, make sure to update your destination with rider’s exact terminal at the start of the journey. Otherwise, follow signs to the rider’s terminal when approaching the airport.
Many terminals have car parks and tunnels that limit connectivity, it will be important to follow the signs and not just your app.
Update your app and get access to the airport queueing system